Position Title:	Equipment Coordinator
Position Type:	Part-time – 30 hours/week, negotiable.
Location:	Adelaide, SA
Purpose:	Support the company by organising and coordinating the Link Assistive Equipment Trial Service in order to best serve our customers and our team.
Reporting to:	Office Manager and General Manager

Link Assistive Purpose:

Helping people to connect, learn, and participate by providing high quality individualised assistive and interactive technology solutions.

Link Assistive Values:

• Lead: We seek high quality, world-class products. We lead in the supply and service of Assistive and Sensory Technologies.
• Support: We are here to support our customers and colleagues. We believe no question is a silly question.
• Link: We link people to the tech they need. We create networks within the global and local AT industry.
• Communicate: We communicate to our customers and team members quickly and carefully. We pro-actively provide the information you need.
• Be Accessible: We endeavour to make our products, our website and our people as accessible as possible.

The Role:

The key responsibility for this position is running the Link Assistive Equipment Trial Service – a cornerstone of our business.

This involves:

• Receiving Loan requests from customers and documenting via Salesforce and Excel.
• Coordinating allocation of Loan devices, ensuring timely response.
• Communicating with customers via email regarding their Loan timing and obligations.
• Undertake detailed cleaning, updating, charging, and setting up of trial equipment;
• Coordinating with the Link Assistive Support Team on the timely reset and testing of trial devices.
• Charging, packing and testing of devices.
• Working with our Logistics & Inventory Co-ordinator to dispatch Loan devices.
• Communicating with our interstate Clinical Team to ensure follow-up on Loan devices.
• Creation of documents such as delivery notes, remittances, invoices and receipts, primarily through Salesforce.
• Maintain and develop a computerised customer database via Salesforce.
• Monitor and report on admin processes.


• Other clerical tasks as required.

Competencies and skills:

• Highly organised and able to meet deadlines
• Align with Link Assistive’s strategic business objectives of sales, training and support.
• Good understanding of the Link Assistive products and services.
• Self-driven, results-oriented, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers, affiliates and employees. Reliable, tolerant, and determined.
• Some people management skills, experience and natural ability will be useful.
• Must be excellent in telephone and written communication.
• Intermediate to advanced Microsoft Office skills (Word, Excel and Outlook).
• Experience with CRM software. Preferably Salesforce, but not necessarily.
• Good verbal and written communication skills.
• Good time management skills.
• Teamwork skills.

Applications to office@linkassistive.com, Attn: The General Manager