Equipment Coordinator, Adelaide SA

Position Title:Equipment Coordinator
Position Type:Part-time – 30 hours/week, negotiable.
Location:Adelaide, SA
Purpose:Support the company by organising and coordinating the Link Assistive Equipment Trial Service in order to best serve our customers and our team.  
Reporting to:Office Manager and General Manager

Link Assistive Purpose:

Helping people to connect, learn, and participate by providing high quality individualised assistive and interactive technology solutions.

Link Assistive Values:

  • Lead: We seek high quality, world-class products. We lead in the supply and service of Assistive and Sensory Technologies.
  • Support: We are here to support our customers and colleagues. We believe no question is a silly question.
  • Link: We link people to the tech they need. We create networks within the global and local AT industry.
  • Communicate: We communicate to our customers and team members quickly and carefully. We pro-actively provide the information you need.
  • Be Accessible: We endeavour to make our products, our website and our people as accessible as possible.

The Role:

The key responsibility for this position is running the Link Assistive Equipment Trial Service – a cornerstone of our business.

This involves:

  • Receiving Loan requests from customers and documenting via Salesforce and Excel.
  • Coordinating allocation of Loan devices, ensuring timely response.
  • Communicating with customers via email regarding their Loan timing and obligations.
  • Undertake detailed cleaning, updating, charging, and setting up of trial equipment;
  • Coordinating with the Link Assistive Support Team on the timely reset and testing of trial devices.
  • Charging, packing and testing of devices.
  • Working with our Logistics & Inventory Co-ordinator to dispatch Loan devices.
  • Communicating with our interstate Clinical Team to ensure follow-up on Loan devices.
  • Creation of documents such as delivery notes, remittances, invoices and receipts, primarily through Salesforce.
  • Maintain and develop a computerised customer database via Salesforce.
  • Monitor and report on admin processes.

  • Other clerical tasks as required.

Competencies and skills:

  • Highly organised and able to meet deadlines
  • Align with Link Assistive’s strategic business objectives of sales, training and support.
  • Good understanding of the Link Assistive products and services.
  • Self-driven, results-oriented, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers, affiliates and employees. Reliable, tolerant, and determined.
  • Some people management skills, experience and natural ability will be useful.
  • Must be excellent in telephone and written communication.
  • Intermediate to advanced Microsoft Office skills (Word, Excel and Outlook).
  • Experience with CRM software. Preferably Salesforce, but not necessarily.
  • Good verbal and written communication skills.
  • Good time management skills.
  • Teamwork skills.

Applications to, Attn: The General Manager

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