Home Link Assistive ordering process for NDIS approved products

Link Assistive ordering process for NDIS approved products

Once you have been notified that you’ve received NDIA approval for your quoted items, please see below for the information we need to be provided with to get your order processed.

If you wish to proceed with an order and be issued with an invoice, please email office@linkassistive.com with the following details;

If ordering a TD I-110, I-13, I-16, TD Pilot, EyeMobile 5, PCEye 5, My ECC and SC Tablet please provide;

  • Quote Number
  • Participant Name and NDIS Number if applicable (if not already on quote)
  • A copy of the funding confirmation received. This can either be;
    • a copy of the email received from NDIA confirming approval
    • a copy of the associated page in the approved plan showing funding availability
  • Delivery details – receivers full name, address, contact number and email

For all other orders, please email with;

  • Quote number
  • Participants Name, NDIS # if applicable and DOB (if not already on quote)
  • Email address to send invoice
  • Delivery details – receivers full name, address, contact number and email.

Further to the above;

  • If Agency Managed (NDIA);

“My Place Portal” (funds in original portal)

If NDIA have created the service booking, then please notify us to confirm we have received that booking successfully.  If we need to create the service booking for your approval then please supply us with details below regarding where the funds are to be drawn from;

NDIS Support Budget for example-
a. Assistive Technology (this includes Capital Support items for communication, generally all High-end AAC devices) or
b. Consumables (this includes Core Support everyday items including low cost assistive technology, sometimes used for SC Tablets)

NDIS line item that the funds are to be drawn from if known

Once the service booking is created we will get your order underway. As soon as your order is dispatched we will claim the funds ourselves directly from the NDIA portal.

“My NDIS Participant Portal” (funds in new PACE portal)

Please specify Support Category that your funds have been approved under e.g. Assistive Tech, Assistive Tech Maint Repair & Rentals, Consumables etc.

Prior to dispatch, we will then generate a payment request as payment is required before sending.

  • If Self-Managed;

Invoice details – Parent/Guardian name, address, contact number and email.  Once we have these details, we will then send the invoice directly to the Parent/Guardian for payment. Payment is required prior to dispatch.

  • If Plan Managed (by an Organisation);

Invoice details – Plan Management Company name, address, contact number and email to send invoice to. Once we have these details, we will then send the invoice directly to the Plan Management company for payment.  Payment is required prior to dispatch

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Link Assistive acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present, and emerging.
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