Magic Carpet

If the Magic Carpet app crashes upon startup, first try a System Restore –

1. Click on the search box next to the Start Menu
2. Type “Cmd” to open command prompt
3. Type “rstrui.exe” to open System Restore
4. Select “Next” and choose a restore point from at least 2 weeks ago

If the app still crashes after System Restore completes, contact LinkAT support@linkassistive.com

https://sensoryguru.zendesk.com/hc/en-us/articles/360003224478-Replacing-Missing-Software-Files

This is the guide for this issue, it’s usually caused by missing files in the software.

Systems built within the last 3 years will have the backup folder mentioned in the guide which you can use to replace them, then you just need to re-calibrate the system and it’s good to go.

Try resetting the Control Box by Pressing and Holding both the Up and Down buttons for 20 seconds then trying to power the lift down.

If that still does not work then the other option would be to try swapping the IEC connection the cable is drawing power from. E.g. swap the ports on the Central IEC Block with one you know is working, like the one for the projector or PC power.

If neither of these options work, contact LinkAT support@linkassistive.com

• Download the Flash Player patch here: http://sensoryguru.com/downloads/mc_apps_update.exe
• Make sure Magic Carpet software is NOT running
• Run the patch file
• Restart the Magic Carpet software

Open the MC door and remove the top cover via the two screws.  Locate the router (small white box).  Hold down the button on the router for 10 seconds. The router is now factory reset.

On the iPad, try and connect to the wifi again.

If you still can’t connect contact LinkAT support@linkassistive.com