Supporting your clients remotely

Due to the current and unfolding Coronavirus (COVID-19) situation, we are aware that many organisations and their therapists have moved to a telehealth model to support their clients. We know that this changes the way that you deliver services and presents challenges when planning the support you will provide to a client during their communication device trial.

We want to encourage you to go ahead with any device trials that you have coming up for your clients.

Communication access remains vitally important and online technology offers many options for support and training in device use. We are here to support you and provide the resources that you need to facilitate a trial remotely.


Ways to support device trials remotely

1. Videoconferencing

There are numerous videoconferencing tools available which can assist you to meet with your clients to see how they are going with their device trial. Here are some of the main ones that we use frequently. Follow the links for information on how to install and use each one: Microsoft Teams, Skype, Zoom, FaceTime.

2. Link Assistive Trial Guide

If you are unable to to provide services face-to-face and would like further ideas on how you can still support device trials, we have updated our Trial Guide for you to help families record progress. Click this link to download the guide.

3. Access support from the Link Assistive team

We are business as usual! We continue to be available throughout your trial to provide clinical and technical support. We can be contacted on (08) 7120 6002 for support before, during, or after your trial.

We are set up to be able to support you via phone, email, videoconferencing and remote device log in. We have access to multiple video conferencing services including Microsoft Teams, Skype, Zoom, FaceTime and What’s App. We will work with you to find whatever option is easily accessible for you.

4. Team Viewer

All of our communication devices have Team Viewer installed. This means that we can log into the device while we are videoconferencing or speaking with you and navigate the device for you, to provide training and technical support whilst you and / or your client observe how the device and software is used.

5. Remote editing of software

You can download trial versions of communication software to your own computer or device and edit communication page sets for your clients on your own computer and then send to your client.

6. Use online training and resources to support clients

Use the numerous online resources including manuals, guides, tips and videos to step your client through trial of their device. Go to the support section for the device or software you are using on the Tobii Dynavox website, or access the relevant links below for other software.

Other useful resources for remote support of trials:

• Client guide to using Zoom

• Quick Start Guide for Microsoft Teams

• Tobii Dynavox Coronavirus Resources

• Free Tobii Dynavox Webinars

• Smartbox resources (for Grid 3, Look to Learn, Look to Read and more)

• Setting up remote editing in Grid 3

When telehealth is not an option

We understand that there are circumstances that mean that telehealth is not an option for clients due to connectivity issues, technology limitations or other specific client circumstances. In this case, please get in touch with and we can move you down the list to delay the device trial until you are able to provide in-person support.

Please note: We have upgraded the cleaning and disinfecting of all returning loan and rental devices to be in line with the Australian Government Department of Health’s guidelines, as outlined in the Environmental cleaning and disinfection principles for COVID-19.

Stay well and remember we are here to support you!

You can contact us on (08) 7120 6002 or at