Equipment Trial Loan Conditions

  • Equipment can be trialed for between 1 to 3 weeks.
  • Should the equipment not operate properly when it arrives, you MUST notify Link Assistive immediately upon noticing the malfunction and request instructions.
  • The ‘end date’ on the loan form is the date the equipment leaves your organization. If the device has removable batteries, please take out batteries. If the batteries cannot be removed, your courier (including AusPost) might not transport via air, which means transport via road.
  • If the trial return date is unable to be met, you are required to notify Link Assistive at least 1 week prior to that date.
  • If the equipment is not returned by the due date and no extension has been mutually agreed to then a late fee may apply. This is at the discretion of Link Assistive.
  • The equipment is to be returned in its original packaging, with all items in a clean state. A fee will apply should the equipment require cleaning upon return.
  • Equipment trials are only available within Australia.
  • The organization signing the Loan Agreement is liable for all costs if the equipment is lost or stolen. Link Assistive will cover all accidental damage for the duration of the loan.
  • The equipment is to be returned to Link Assistive in original packaging via our free Australia Post return shipping service.
  • We are also able to arrange collection of goods using a courier but this service incurs a fee.
  • Link Assistive must be advised of the postage date and Registered Mail number or consignment number once the equipment has been sent.
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