• Equipment trials are available for a period of 1 to 3 weeks and are offered within Australia only.
• If the equipment does not operate correctly upon arrival, you must notify Tobii Dynavox immediately once the issue is identified and request further instructions.
• The trial ‘End Date” is the date when the device needs to be posted back to Tobii Dynavox.
• If the trial return date cannot be met, you are required to notify Tobii Dynavox at least one week prior to the due date.
• If the equipment is not returned by the agreed due date and no extension has been mutually approved, a late fee may apply at the discretion of Tobii Dynavox.
• All equipment must be returned clean and in its original packaging, including all accessories.
• Equipment must be returned to Tobii Dynavox using the Australia Post prepaid return label(s) provided.
• Courier collection can be arranged upon request; however, this service incurs an additional fee.

Looking After Your Loan Device

• We appreciate your efforts in taking reasonable care of the equipment while it is on loan.
• A little wear and tear is completely expected. These devices are designed to be used, explored, and integrated into everyday life.
• If accidental damage happens during the trial, such as a drop, spill, or minor knock, there is no charge for repairs. It’s covered under our industry-leading 5-year warranty. We’ll repair the device and return it to our loan pool so it can help someone else.
• If the device is genuinely lost or stolen during the trial, you won’t be held financially responsible. We simply ask that you let us know as soon as possible and assist with any information required so we can take the appropriate next steps.
• Loan devices remain the property of Tobii Dynavox Australia and are expected to be returned at the end of the agreed loan period. If a device is not returned, or if we are unable to verify its whereabouts, we may contact you to discuss the circumstances and determine appropriate actions.
• Most importantly, please don’t let concerns about damage, loss, or theft stop you from fully trialling the device. The purpose of the loan is to give the client the opportunity to use the equipment in real-life situations and determine whether it’s the right solution for their needs.