We are pleased to offer free return shipping for rental equipment via our e-Parcel Service by Australia Post.

To return rental equipment, you can download a free postage label here: https://return.auspost.com.au/link_assistive

• Fill in all details requested.
• Tick the terms and conditions and submit.
• PLEASE CREATE A SEPARATE LABEL WITH A UNIQUE BARCODE FOR EACH PACKAGE.
• You can either Download and print the return label/s for each item to be shipped or go paperless and the Post Office can print for you in store from the barcode/s that will be emailed to you.
  
  Take the items to your local post office to be scanned by staff.
  Please send the tracking details for each item to office@linkassistive.com
  We are also able to arrange collection of goods using a courier but this service incurs a fee. Device only $82.50. Device with floorstand and or Wheelchair mount $155.
• Please contact office@linkassistive.com to request a return shipping quote if required.

At the end of the device rental period you have the option to buy-out the equipment*, return the equipment or extend the rental.

* the buy-out rules don’t apply when only a mount is rented.

Option 1 Buy Out

• The buy-out of rental equipment needs to occur within the current rental period.
• 50% of the rental fees up to 12 weeks excluding shipping & handling will be deducted from the buy-out.
• The buy-out invoice needs to be paid before the due date (14 days after invoice issued).
• Extension fees cannot be deducted from the purchase price of the device. Only the first 12 weeks can be deducted (excluding shipping and handling).
• Purchases after returning the equipment are not eligible for a buy-out (no rental fees will be deducted).

Option 2 Return Device

• The equipment is to be returned to Link Assistive in original packaging via our free Australia Post return shipping service.We are also able to arrange collection of goods using a courier but this service incurs a fee.

Option 3 Extend Rental

• There is an option to extend your rental per 4 weeks. Costs as above. Extension fees cannot be deducted from the purchase price of the device. Only the first 12 weeks can be deducted (less shipping).

If you decide to purchase the device, then 50% of the rental fees paid for the first 12 weeks are taken out of the price of purchase. You keep the device you have rented. The device must be purchased within the rental period.

The Link Assistive Team is available to support you from assessment through the trial process and evaluation. Our speech pathologists and occupational therapist can support you in determining suitable equipment to trial and providing you with the training you need to make the most of your trial. Should you encounter technical challenges during your trial our team is able to log in remotely to the device to support with troubleshooting.

Please contact the Link Assistive Team for an individualised quote office@linkassistive.com or (08) 7120 6002.