Warranty Information

We get it: things happen, and communication devices aren’t exempt. If your device gets damaged, we want you to feel confident that Link Assistive will support you. That’s why we offer TD Care – a full 5-year warranty on the TD Navio, TD I-110, TD Pilot, and TD I-Series devices. The TD Care warranty is outlined below. If an accident occurs outside of the warranty, please contact Link Assistive to discuss options that may be available to you.

The new 5-year TD Care period starts from the original date of shipment of the Device. If the Device is repaired or exchanged, TD Care continues from the original date of shipment of the original Device. A new 5-year period will not be started.

This new 5-year warranty is applicable for devices shipped on or after 1st September 2024. Devices shipped prior to that date retain their original warranty at the time of shipment. This warranty is valid only in the country of purchase and is non-transferable.

Current devices	Warranty type	Term	Cost
TD I-13 & TD I-16	TD Care	5 yrs	Included
TD Navio	TD Care	5 yrs	Included
TD I-110	TD Care	5 yrs	Included
TD Pilot	TD Care	5 yrs	Included
PCEye	Manufacturer	2 yrs	Included
EyeMobile 5	Manufacturer	2 yrs	Included

Limitations

This warranty does not apply to consumable items, unless damage has occurred due to defects in materials and workmanship. Link Assistive warrants that, if applicable, the product batteries will materially function in accordance with specifications for:

1. ninety (90) days from delivery for external batteries.
2. twelve (12) months from delivery of Tobii Dynavox products with internal batteries.

Products and accessories not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:

• third party products
• alteration or modification of the product (s)
• using the product (s) in a way which is inconsistent with the intended purpose
• using the product (s) in a manner or purpose other than specified in the user manual
• negligence
• normal wear and tear of the hardware

The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.

See Warranty and support service plan – Tobii Dynavox Global and TD Care – Tobii Dynavox Global

And http://tdvox.web-downloads.s3.amazonaws.com/Forms_Warranties_Declarations/TobiiDynavox_Manufacturers_Warranty_V1_3_en-US_WEBHQ.pdf

Link Assistive Money Back Guarantee

At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products. However, some items are not available for trial. These are smaller, low cost or low-support items. The money-back guarantee is available for those items that are not available via our equipment trial service. For more information see:

https://www.linkassistive.com/money-back-guarantee/

Authorised Tobii Dynavox Repair Centre

Link Assistive is your go to supplier for repairs of any of our products. Repairs may be at no cost if the product is covered under damage protection, otherwise repairs will be quoted. If your product requires repairs or maintenance, please contact support@linkassistive.com