1.1 Product Warranty Periods
Tobii Dynavox Products
| Current devices | Warranty type | Term | Cost |
|
Manufacturer TD Care (excl. Surface Pro) |
2 yrs Year 1, 2 & 3 |
Included Additional Cost |
|
|
TD Care |
3 yrs Year 4 & 5 |
Included Additional Cost |
|
|
Link Assistive Care |
2 yrs |
Included |
|
|
Manufacturer TD Care |
2 yrs Year 1, 2 & 3 |
Included Additional Cost |
|
|
TD Care |
3 yrs Year 4 & 5 |
Included Additional Cost |
|
|
|
Manufacturer TD Care |
|
Included Additional Cost |
|
Speech Case Bundle / Speech Case Mini Bundle |
Link Assistive Care |
2 yrs |
Included |
| Legacy devices | Warranty type | Term | Cost |
|
I-110 |
TD Care |
2 yrs |
Included |
|
Indi & Indi 7 |
Manufacturer |
2 yrs |
Included |
|
PC Eye Plus |
Manufacturer |
2 yrs |
Included |
|
PC Eye Mini |
Manufacturer |
2 yrs |
Included |
|
EyeMobile Plus |
Manufacturer |
2 yrs |
Included |
|
EyeMobile Mini |
Manufacturer |
2 yrs |
Included |
All other manufacturers
| Warranty type | Term | Cost | |
|
Ablenet
|
Manufacturer
|
2 yrs
|
Included
|
| Go Talk |
Manufacturer |
2 yrs |
Included |
| Emego |
|
|
|
| Pretorian |
|
|
|
|
Rehadapt
|
Manufacturer | 2 yrs | Included |
|
HomeBrace (MyECC) |
Manufacturer
|
2 yrs |
Included |
Manufacturer’s Warranty
Tobii Dynavox warrants, during a period of twenty-four (24) months from the date of shipment, that our delivered products:
- correspond in all material respects to their specifications
- are free from defects of materials or workmanship
- function subject to their intended use
If you discover a defect, Tobii Dynavox will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model.
Limitations
This warranty does not apply to consumable items, such as batteries, unless damage has occurred due to defects in materials and workmanship. Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:
- ninety (90) days from delivery for external batteries.
- twelve (12) months from delivery of Tobii Dynavox products with internal batteries.
Products and accessories not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:
- third party products
- alteration or modification of the product (s)
- using the product (s) in a way which is inconsistent with the intended purpose
- using the product (s) in a manner or purpose other than specified in the user manual
- negligence
- normal wear and tear of the hardware
The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.
See Warranty and support service plan – Tobii Dynavox Global
TD Care
If your product also includes TD Care or you have purchased this with your device, you are also eligible for damage protection. Damage protection includes:
- Unlimited accidental damage claims during the subscription period
- Batteries and chargers included (replaced/repaired at no cost)
Devices purchased with 2 or 3 years included TD Care can have this cover extended up to a total of five (5) years total cover, this extended cover must be purchased at the time of the device.
Link Assistive Care
Link Assistive Care provides 2 years of hardware coverage for your Link Assistive Speech Bundle. It includes up to two incidents of accidental damage protection per warranty period (2 years). Must be purchased at same time as your Link Assistive Speech Bundle.
Link Assistive Money Back Guarantee
At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products. However, some items are not available for trial. These are smaller, low cost or low-support items. The money-back guarantee is available for those items that are not available via our equipment trial service. For more information see https://www.linkassistive.com/money-back-guarantee/
1.2 Service and Repairs
Link Assistive is your go to supplier for repairs of any of our products. Repairs may be at no cost if the product is covered under damage protection, otherwise repairs will be quoted. If your product requires repairs or maintenance, please contact support@linkassistive.com