Warranty Information

Tobii Dynavox Products and Link Assistive Device Bundles

Current devices	Warranty type	Term	Cost
DEVICE BUNDLES Eye Mobile 5 Speech Case Speech Case Bundle Surface Pro Bundle iPad Pro Bundle PCEye 5	Link Assistive Care Full Manufacturer’s Warranty 1 x hour remote Clinical Support 2 x year tech support 2 x incidents of accidental damage	2 years	Included
ADVANCED DEVICES TD I-110 TD Pilot I-Series (I-13, I-16)	Link Assistive Care PLUS Full Manufacturer’s Warranty 1 x hour remote Clinical Support 3 x year tech support Unlimited incidents of accidental damage Note: Link Assistive Care PLUS can be extended to 4 or 5 years for additional cost.	3 yrs	Included

Link Assistive Care:

Link Assistive warrants, during a period of twenty-four (24) months from the date of shipment, that our delivered products:

• correspond in all material respects to their specifications
• are free from defects of materials or workmanship
• function subject to their intended use

If you discover a defect, Link Assistive will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model.

Link Assistive Care provides 2 years of warranty and damage protection for your Link Assistive Device Bundle.

• It includes up to two incidents of accidental damage protection per warranty period (2 years)
• Chargers included (replaced/repaired at no cost)

Excludes:

• Loss or theft of the device
• Damage caused by deliberate action, misuse or neglect
• Damage caused by an attempt to open the device
• Any other devices that might be purchased with your Link Assistive device
• Any accessories that came with the device (e.g. carry case, carry strap, screen protector)
• Device Batteries

Link Assistive Care PLUS:

Link Assistive warrants, during a period of thirty-six (36) months from the date of shipment, that our delivered products:

• correspond in all material respects to their specifications
• are free from defects of materials or workmanship
• function subject to their intended use

If you discover a defect, Link Assistive will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model.

Link Assistive Care PLUS provides 3 years of warranty and damage protection for your Link Assistive Device Bundle.

• It includes unlimited incidents of accidental damage protection per warranty period (3 years)
• Chargers included (replaced/repaired at no cost)
• Device Batteries included (replaced/repaired at no cost)

Excludes:

• Loss or theft of the device
• Damage caused by deliberate action, misuse or neglect
• Damage caused by an attempt to open the device
• Any other devices that might be purchased with your Link Assistive device
• Any accessories that came with the device (e.g. carry case, carry strap, screen protector)

Limitations

This warranty does not apply to consumable items, such as batteries, unless damage has occurred due to defects in materials and workmanship. Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:

1. ninety (90) days from delivery for external batteries.
2. twelve (12) months from delivery of Tobii Dynavox products with internal batteries.

Products and accessories not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:

• third party products
• alteration or modification of the product (s)
• using the product (s) in a way which is inconsistent with the intended purpose
• using the product (s) in a manner or purpose other than specified in the user manual
• negligence
• normal wear and tear of the hardware

The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.

See Warranty and support service plan – Tobii Dynavox Global

And http://tdvox.web-downloads.s3.amazonaws.com/Forms_Warranties_Declarations/TobiiDynavox_Manufacturers_Warranty_V1_3_en-US_WEBHQ.pdf

Link Assistive Money Back Guarantee

At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products. However, some items are not available for trial. These are smaller, low cost or low-support items. The money-back guarantee is available for those items that are not available via our equipment trial service. For more information see:

https://www.linkassistive.com/money-back-guarantee/

Authorised Tobii Dynavox Repair Centre

Link Assistive is your go to supplier for repairs of any of our products. Repairs may be at no cost if the product is covered under damage protection, otherwise repairs will be quoted. If your product requires repairs or maintenance, please contact support@linkassistive.com