Product Compliance NDIS

 

Compliance with AT Australian Standards

(Ref 3.7.4 on Assessment Template – General Assistive Technology)

The NDIS requires you to state the relevant assistive technology standards. Please find information below on Link Assistive products and refer to your purchase quote.

Link Assistive is a registered NDIS supplier of Assistive Technology throughout Australia.

Tobii Dynavox Products

Product Standards
I-110 AS/NZS 4268:2012

ISO14971:2007+2021

Declaration of Conformity: http://tdvox.web-downloads.s3.amazonaws.com/I-Series/documents/I-110_User_Manual/TobiiDynavox_I-110_DeclarationOfConformity.pdf

Indi 10 AS/NZS 60950.1:2015

Declaration of Conformity: http://download.mytobiidynavox.com/Indi/documents/TobiiDynavox_Indi_DeclarationOfConformity.pdf

I-13 ISO14971:2007

Declaration of Conformity: http://download.mytobiidynavox.com/I-Series/documents/I-Series_Declarations_and_certification/Tobii_Dynavox_I-13_Declaration_of_Conformity_revB.pdf

I-16 ISO14971:2007

This product is compliant with a range of IEC and EN standards which are recognised and accepted in Australia. Declaration of Conformity: http://download.mytobiidynavox.com/I-Series/documents/I-Series_Declarations_and_certification/Tobii_Dynavox_I-16_Declaration_of_Conformity_revB.pdf

Speech Case ISO14971:2019

Declaration of Conformity: http://download.mytobiidynavox.com/Speech%20Case/Documents/Speech%20Case%202.0/DoC_Speech_Case_2revA-Signed.pdf

Indi 7 ISO14971:2007+2012

Declaration of Conformity: http://tdvox.web-downloads.s3.amazonaws.com/Indi/documents/TobiiDynavox_Indi7_DeclarationOfConformity.pdf

EyeMobile Plus

 

ISO 14971:2019

Radio-communications (Electromagnetic Compatibility) Standard 2008. AS/NZS CISPR 32:2013

PC Eye 5 ISO14971:2007+2012

Declaration of Conformity: https://www.dropbox.com/s/j6x3py8b9i08tha/Declaration_of_Conformity_PCEye5_SignOff.pdf?dl=0

iPad and Surface Pro Tablet Are mainstream technologies and therefore not considered in assistive technology standards

 

Full documentation can be found on the Tobii Dynavox website under the specific device: https://www.tobiidynavox.com/support-training/ “Manuals and other documentation”

Rehadapt Mounts

All Rehadapt products are compliant with the ISO 14971:2019 Standard.

Declarations of Conformity are in place for all products. Rehadapt is currently undergoing ISO certification (Feb 2021).

You can find further information here: https://rehadapt.com/regulatory-compliance/

AbleNet

AbleNet follows regulations outlined by different regulatory bodies worldwide. You can find further information here: https://www.ablenetinc.com/resources/regulatory-guiding-prinicples

To find the declaration of conformity for individual products see: https://www.ablenetinc.com/technology and click on downloads.

Emego

The Emego is an approved Class 1 medical device. You can find further information here: http://emego.co.uk/wp-content/uploads/2018/03/Emego-Instructions-for-Use.pdf

Other

For any products not listed please contact us at office@linkassistive.com

Product Warranty Periods

(Ref 4.2.1 on Assessment Template – General Assistive Technology)

Below is the information on product warranties.

Tobii Dynavox Products

Manufacturer’s Warranty

Tobii Dynavox warrants, during a period of twenty-four (24) months from the date of shipment, that our delivered products:

  • correspond in all material respects to their specifications
  • are free from defects of materials or workmanship
  • function subject to their intended use

If you discover a defect, Tobii Dynavox will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model.

Limitations

This warranty does not apply to consumable items, such as batteries or keyguards, unless damage has occurred due to defects in materials and workmanship. Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:

  1. ninety (90) days from delivery for external batteries.
  2. twelve (12) months from delivery of Tobii Dynavox products with internal batteries.

 

Products and accessories not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:

  • third party products
  • alteration or modification of the product (s)
  • using the product (s) in a way which is inconsistent with the intended purpose
  • using the product (s) in a manner or purpose other than specified in the user manual
  • negligence
  • normal wear and tear of the hardware

 

The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.

See https://www.tobiidynavox.com/support-training/support-service-plans/warranty/

And http://tdvox.web-downloads.s3.amazonaws.com/Forms_Warranties_Declarations/TobiiDynavox_Manufacturers_Warranty_V1_3_en-US_WEBHQ.pdf

If your product also includes TD Care or you have purchased this with your device, you are also eligible for damage protection. Damage protection includes:

  • Unlimited accidental damage protection during the subscription period
  • Batteries and chargers included (replaced/repaired at no cost)

 

Rehadapt Mounts

All mounts have a two-year warranty.

AbleNet

AbleNet offers a limited manufacturer’s warranty on all AbleNet manufactured products for up to 2 years from the original purchase date. This warranty covers defects in materials and manufacturing for two full years from the date of purchase.

Emego

The Emego has a 12-month warranty see: http://emego.co.uk/wp-content/uploads/2018/03/Emego-Instructions-for-Use.pdf

Link Assistive Money Back Guarantee

At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products. However, some items are not available for trial. These are smaller, low cost or low-support items. The money-back guarantee is available for those items that are not available via our equipment trial service. For more information see https://www.linkassistive.com/money-back-guarantee/

 

Service and Repairs

Link Assistive is your go to supplier for repairs of any of our products. Repairs may be at no cost if the product is covered under damage protection, otherwise repairs will be quoted. If your product requires repairs or maintenance, please contact support@linkassistive.com