Compliance with AT Australian Standards
(Ref 3.7.4 on Assessment Template – General Assistive Technology)
The NDIS requires you to state the relevant assistive technology standards. Please find information below on Link Assistive products and refer to your purchase quote.
Link Assistive is a registered NDIS supplier of Assistive Technology throughout Australia.
Tobii Dynavox Products
Full documentation can be found on the Tobii Dynavox website under the specific device: https://www.tobiidynavox.com/support-training/ “Manuals and other documentation”
Rehadapt Mounts
All Rehadapt products are compliant with the ISO 14971:2019 Standard.
Declarations of Conformity are in place for all products. Rehadapt is ISO certified (23 March 2021). ISO Norm: DIN EN ISO 13485.
You can find further information here: https://rehadapt.com/regulatory-compliance/
AbleNet
AbleNet follows regulations outlined by different regulatory bodies worldwide. You can find further information here: https://www.ablenetinc.com/resources/regulatory-guiding-prinicples
To find the declaration of conformity for individual products see: https://www.ablenetinc.com/technology and click on downloads.
Emego
The Emego is an approved Class 1 medical device. You can find further information here: http://emego.co.uk/wp-content/uploads/2018/03/Emego-Instructions-for-Use.pdf
Other
For any products not listed please contact us at office@linkassistive.com
Product Warranty Periods
(Ref 4.2.1 on Assessment Template – General Assistive Technology)
Below is the information on product warranties.
Tobii Dynavox Products
Manufacturer’s Warranty
Tobii Dynavox warrants, during a period of twenty-four (24) months from the date of shipment, that our delivered products:
- correspond in all material respects to their specifications
- are free from defects of materials or workmanship
- function subject to their intended use
If you discover a defect, Tobii Dynavox will, at its option, repair or replace your device with a new or refurbished unit of the same or similar model.
Limitations
This warranty does not apply to consumable items, such as batteries or keyguards, unless damage has occurred due to defects in materials and workmanship. Tobii Dynavox warrants that, if applicable, the product batteries will materially function in accordance with specifications for:
- ninety (90) days from delivery for external batteries.
- twelve (12) months from delivery of Tobii Dynavox products with internal batteries.
Products and accessories not manufactured by Tobii Dynavox are not covered by the Tobii Dynavox Manufacturer Warranty, nor are defects or malfunctions caused by:
- third party products
- alteration or modification of the product (s)
- using the product (s) in a way which is inconsistent with the intended purpose
- using the product (s) in a manner or purpose other than specified in the user manual
- negligence
- normal wear and tear of the hardware
The Tobii Dynavox Manufacturer Warranty is considered null and void if damage has been caused, in our estimation, by disassembly or other modification by any party who is not specifically authorized by Tobii Dynavox to provide such service.
See https://www.tobiidynavox.com/support-training/support-service-plans/warranty/
If your product also includes TD Care or you have purchased this with your device, you are also eligible for damage protection. Damage protection includes:
- Unlimited accidental damage protection during the subscription period
- Batteries and chargers included (replaced/repaired at no cost)
Rehadapt Mounts
All mounts have a two-year warranty.
AbleNet
AbleNet offers a limited manufacturer’s warranty on all AbleNet manufactured products for up to 2 years from the original purchase date. This warranty covers defects in materials and manufacturing for two full years from the date of purchase.
Emego
The Emego has a 12-month warranty see: http://emego.co.uk/wp-content/uploads/2018/03/Emego-Instructions-for-Use.pdf
Link Assistive Money Back Guarantee
At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products. However, some items are not available for trial. These are smaller, low cost or low-support items. The money-back guarantee is available for those items that are not available via our equipment trial service. For more information see https://www.linkassistive.com/money-back-guarantee/
Service and Repairs
Link Assistive is your go to supplier for repairs of any of our products. Repairs may be at no cost if the product is covered under damage protection, otherwise repairs will be quoted. If your product requires repairs or maintenance, please contact support@linkassistive.com