I-12 & I-15

1.  the Windows search box (lower left corner) type “Run” and press enter.
2. Now type “shell:startup”.  The “Start-up” folder will appear.
3. Drag the Compass shortcut from the desktop to the “Start-up” folder.

Troubleshooting Eye Tracker firmware upgrade failure:

Update Control Centre and Gaze Interaction Settings to latest version via Update Notifier.  

Install “Bonjour for Windows”

Setup Eye Gaze with Switch activation in Grid 3, on I-12+ and I-15+:

Go to “Control Centre”, set the Switch to ‘Keyboard’ button “F1”.

Now go to Grid 3 > Settings > Switches and configure the switch to ‘Keyboard’ and “F1”.

Switch is now ready to use.

1. Go to Settings > Speech. Set the Audio Feedback voice to a voice different to the Speaking voice.

2. Go to Configure (Audio Feedback), set the Speakers to Headphones.

3. Now go to Settings > Access > Switches.

4. Go to Activation. Scroll down to Highlighting. Set ‘Speak Description when Highlighting’.

5. Done!

For further support contact Link Assistive support@linkassistive.com

First, start by booting your Windows 10 installation into the setup by changing the boot order in your BIOS to take priority with the CD, or use the ISO as a startup disk instead.

You’ll need to boot from Windows 10 installation media to do this. First, you’ll need to create Windows 10 installation media on a USB drive or DVD. Once you have, change the boot order on your PC and boot from the USB drive or disc.

Once the setup begins, hit Shift+F10.

This will bring up a command prompt. From here, we’re going to use the command prompt to replace the Utility Manager at the login screen with cmd.exe with the following commands:

move d:\windows\system32\utilman.exe d:\windows\system32\utilman.exe.bak

copy d:\windows\system32\cmd.exe d:\windows\system32\utilman.exe

Once this is complete, use the command “wpeutil reboot” to restart the machine.

After you’re back at the login screen, click the Utility Manager. If everything went right, you should see a cmd.exe.

This is the prompt you’ll use to create a new administrative user from the login screen. Type in the following commands, replacing <username> with the name you’d like to assign to the new account (no carrots).

net user <username> /add

net localgroup administrators <username> /add

Go to Device Manager > select update driver > browse my computer for driver > let me pick from a list > select “Generic Bluetooth Adapter”

It is possible to upgrade the hard drive in the I-Series+ from 128gb to 256gb.

The device must be sent to Tobii in Sweden and the cost is $960.00

The I-Series classic cannot be upgraded.

1. Right-click on the ‘Sound’ icon in the task bar, and select ‘Sounds’.
2. Select ‘Playback’
3. Highlight the speakers and select ‘Properties’
4. Select ‘Levels’
5. Click the sound icon to mute the microphone

Go into Control Centre (pink icon on the desktop), select Safety on the left-hand side.  Ensure all boxes are checked.

Restart the device.

If the issue persists, contact Link Assistive.

Go into Control Centre (pink icon on the desktop), select Wireless from the left-hand side.  Ensure all boxes are checked.

If the issue persists, contact Link Assistive.

Eye tracker not working / throwing Windows errors.

Uninstall Gaze Interaction Software.

Uninstall Tobii Eye Tracking

Uninstall Tobii IS3/IS4 Driver

Delete the following folder:

C:\ProgramData\Tobii Dynavox\Gaze Interaction

Reboot PC.

Reinstall Gaze Interaction Software.

If problems persist, contact Link Assistive.

With the device powered on, hold the power button for 20 seconds (keep holding it even when the screen goes black).

Then switch the device back on.

If the issue persists, contact Link Assistive.

The free Windows 8 > 10 upgrade for assistive technology users ended on December 31st 2017.

It can still be purchased from the below link for $199.00.

https://www.microsoft.com/en-au/store/d/Windows-10-Home/D76QX4BZNWK4/1NT3?icid=Windows_LinkNav_1_Win10Home_120117_en_AU

Follow these instructions if you are unable to activate your Tobii software due to Firewall restrictions:

Try to open this website http://updateservice.tobii.org with a regular internet browser. If it is loading the page and you can see a table with software products, your internet connection is ok.
If you cannot see it, make sure both your computer and network firewall allow traffic to http://updateservice.tobii.org. It is regular http traffic; no ports are required.
(Whitelist www.mytobiidynavox.com).
Devices will need HTTP (port 80) at Mytobiidynavox.com.
To access Mytobiidynavox.com in a web browser, it also requires HTTPS (port 443).

This issue has been caused by a recent Windows Update, below are the steps to resolve it:

• Leave the ‘Current Password’ field blank.
• Enter a new password in both of the “New Password” fields.  Make sure to write it down.

The new password will now be required to login, however you can remove it via the below steps:

• Open Windows Settings.
• Click on Accounts.
• Click on Sign-in options.
• Under the “Manage how you sign in to your device” section, select the Password option.
• Click the Change button.
• Confirm your current account password.
• Click the Next button.
• Leave the “Password” and “Re-enter password” fields blank to remove the password entirely.
• Click the Next button.
• Click the Finish button.

Once you complete the steps, a password will no longer be required to access the Windows 10 desktop.