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The Link Assistive Team is here to help you with your equipment. Please do not hesitate to get in touch with us to ensure the equipment is doing what you need it to do!
We have installed the operating system and the majority of purchased software on your device (not including iPads).

Technical Support
Our Technical Support & Repairs team are available to support you with any troubleshooting required. As with all technology, sometimes things happen! All new communication devices provided by Link Assistive have TeamViewer installed so no matter where you are (if you can connect the device to the internet with WIFI or hotspot to your mobile phone), then we can log into the device and provide support with any technical difficulties.

**Please book in a session
Our technical support team can get busy with calls. If you have a therapy appointment and are likely to require technical support please book a time in advance with our technical support team by visiting:
Alternatively, you can call 08 7120 6002 or email support@linkassistive.com

**For Technical support sessions please ensure your device is turned on and connected to the internet prior to calling.

These links will provide you with access to user manuals, quick start guides, software and downloads, and common questions for your device and software.

TD I-110Eye Mobile 5TD I-Series (I-13 and I-16)
TD SnapCommunicator 5Grid 3
Computer ControlGaze ViewerLook to Learn
Look to ReadMagic Eye FX

Link Assistive Welcome Pack, PDF Download

How to – Care for your mount, PDF Download

How to – License and add PODD in Grid 3, PDF Download

How to – Redeem iTunes Vouchers, PDF Download

How to – Redeem PODD for iOS voucher

Link Assistive 30 day Return Policy


At Link Assistive we want to make sure you are satisfied with your purchase. Due to the nature of many of our products it is usual practise for equipment to be trialled for a short period to fully determine suitability or to compare with alternative products.

However, some items are not available for trial. These are smaller, low cost or low-support items. Please have a look here www.linkassistive.com/equipment-trial or contact us via loans@linkassistive.com to find out more about our equipment trial options.

The money-back guarantee is available for those items not available via our equipment trial service. You are entitled to return a product if you believe that there is a problem with the product or deemed unsuitable for the user’s needs.

We request that private individuals and businesses pay at the time of placing the order – unless a credit account has been established by formal application.

We always supply new items unless ex-demo equipment is purchased. In this case it will be clearly shown on the quote, order or invoice prior to committing to the purchase.

Products need to be returned within 30 days of delivery to be eligible for a refund.

Conditions for returning items

  • If the product, packaging, manuals and accessories are returned in resalable condition, a refund will be provided for the product(s) only. This means the original shipping & handling charge will not be refunded. This is line with guidelines provided by the ACCC (Returning a Product)
  • The customer returning the goods will be responsible for the cost of return via Registered Mail with Australia Post or courier service. Registered Mail allows us to track your return.
  • Link Assistive reserves the right to retain a 15% restocking fee from any refund given. This will be communicated to the customer at the time a refund is requested.
  • All items (product, packaging, manuals and warranty cards) must be received by Link Assistive in fully resalable condition otherwise charges to cover the cost of replacement of these items will be incurred.
  • Products which are permanently damaged (engraved or marked beyond repair) will not be accepted.
  • This guarantee does not apply to software purchases. This includes iTunes vouchers provided to redeem an App.
  • This guarantee only applies to current products. Legacy, EOL or ex-demo products are not eligible for a refund.
  • We ask that you contact us to receive an RMA Number before returning the goods, to enable us to efficiently commence our return procedure.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at office@linkassistive.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Contact us at office@linkassistive.com for questions related to refunds and returns.

TeamViewer Opt-out

Link Assistive’s standard practice is to install TeamViewer on the majority of the communication devices which we send out to customers.
With your permission, this enables us to access your device remotely to carry out troubleshooting and support when required.

The access level we set TeamViewer at enables Link Assistive technicians to access your device without the need to have you present at the time.

However, if you would prefer that our technicians only be able to access your device when you are present, please contact us at office@linkassistive.com and we will be happy to alter the TeamViewer settings. (Note: this option means you will need to load the TeamViewer console and provide us with a passcode at the time of access.)


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Link Assistive acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present, and emerging.
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